Customer Satisfaction: One would normally assume that there is a positive correlation between customer satisfaction and customer buying behavior. We know that dissatisfaction comes from the difference between what we expect to occur and what actually happens. Yet, in spite of customers telling you that they are quite satisfied with your services, they often turn […]
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Some Poignant Words From the Late Peter Drucker “An organization that is not capable of perpetuating itself has failed. An organization, therefore has to provide today the men who can run it tomorrow. It has to renew its human capital. It should steadily upgrade its human resources. The next generation should take for granted that […]
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